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In the VAIO Care window, in the left pane, click Recovery & Restore.

NOTE: If prompted for an administrator password or a User Account Control prompt is displayed, type the appropriate password, or click Yes. In the All Programs menu, click the VAIO Care folder and then click VAIO Care.Click the Start button and then click All Programs.Connect the AC adapter and do not interrupt the power during the process.If your computer shipped with any operating system released prior to the Windows 7 operating system, please contact Best Buy for VAIO PC repair and recovery options at 1-80. If your computer shipped with the Windows 7 operating system (or later), a Recovery Media Kit can be purchased through Encompass Supply Chain Solutions at or 1-86. Sony Electronics is no longer permitted to sell system recovery media for VAIO PCs that shipped with operating systems released prior to Windows 7. Instructions can be found in your product manual. It is possible to create your own Recovery Media on most computers. If you already have the Recovery & Restore window open, skip to step 7.

To back up personal data, use the Rescue Data feature which is available after booting the computer via either of these methods:

The Recovery Discs are not a backup utility.

The number of discs needed to create the set varies by model.

Connect a supported external drive before opening the VAIO Care software.

If the computer does not have an internal CD/DVD optical drive, the VAIO Care™ software will not display the Create Recovery Disc option.

The following procedure can be used to create a set of Recovery Discs from that data, which can be used to restore the recovery partition and return the computer to the original, factory-installed condition in case this is ever necessary. The recovery data required to return the computer to the original, factory-installed condition is included on a special partition of the hard drive. There are no system Recovery Discs included with the computer. Check Applicable Products and Categories for details. IMPORTANT: This article applies only to specific products and/or operating systems.